Firebird would like to thank all of the team that have participated in our small team through these trying times, we would also like to thank our customers for their support and a special thanks to the NHS and Key Workers who have kept us safe.

Our hearts are with everyone who has been impacted by this virus across our global community. In the midst of this pandemic, we are reminded of how quickly things can change and that we should take nothing for granted.

We are continuously monitoring the evolution of the coronavirus epidemic (COVID-19) and its global impact on our colleagues and operations. We have now started to increase our staff levels and working hours, following guidelines from the government, and adhering to stringent safety procedures to ensure everyone’s safety.

Firebird appreciate this is difficult times for everyone, but we are endeavouring to reduce the level of disruption within our business but would appreciate your patience in these times.

  • Our Main switchboard will be open from 9am until 3:30 pm Monday to Friday. Excluding bank holidays. For all Sales and Technical assistance.
  • Distribution of boiler and spares is available next day however some delays may occur due the current covid 19
  • If we are unable to take your call as all our lines are busy, or it is out of office hours please either leave a voice message or email sales@firebird.uk.com

Boiler servicing and warranty

Firebird understand that some customers may have difficulty getting their boiler serviced during the Coronavirus lockdown and that the delay to the annual service may breach the terms of the product warranty. We are taking a common-sense approach and are currently allowing extension of warranties to July, to support customers. We will continue to review this extension as more information becomes available regarding the duration of the lockdown and will extend if necessary.

Kind Regards
Gary Davies

Smart Heating. Smart Packages.

Smart Heating. Smart Packages.

The extensive range of Firebird heating products includes oil-fired boilers, air source heat pumps, solar thermal systems, biomass boilers, biomass stoves and underfloor heating systems. Designed to achieve the highest possible levels of efficiency, Firebird products not only provide a heating solution that is cost-effective, but one that will stand the test of time.

With over 70 models available in outputs from 12kW to 100kW, Firebird offers the most comprehensive range of oil-fired boilers available for internal, external and boilerhouse applications.

Unrivaled Customer Support

Unrivaled Customer Support

At Firebird we pride ourselves on offering the highest levels of customer support possible. All products are supported by both an in-house team and a national network of service engineers. This dedicated support service is available before, during or after the purchase of any Firebird product.

We also offer a comprehensive programme of training courses for installers and service engineers which cover installation, commissioning, service and repair. These are available at Firebird’s UK headquarters in Plymouth and at a number of OFTEC registered training centres throughout the UK.

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Technical Support

Technical Support

Firebird’s Technical Hub aims to make the design and installation process of a heating system as simple and as trouble free as possible.Based at the company’s UK headquarters in Plymouth, the Technical Hub provides a free and unrivalled design and technical support package for the heating professional.

From the initial design, right through to the completed installation, the Firebird technical team are on hand to provide support and assistance. This not only ensures that important warranty criteria are met, but in the case of renewable installations, provides valuable support in complying with the stringent requirements of MCS.

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