Joseph Sabien, Sea Sanctuary CEO said: “As a charity we are grateful for kind acts and great levels of customer care that help keep our services operating smoothly. Recently market-leading heating specialists Firebird did just that. On behalf of Sea Sanctuary and the children and adults we support, I would like to express my sincere gratitude to Firebird for the invaluable help in resolving our long-standing heating issue. Not only did Firebird resolve the issue for us, including a discounted system, they effectively managed the issue for us and introduced us to a fitter who travelled down from the North to undertake the work. It’s extremely rare to find this level of customer service and kindness, and we are all extremely grateful for their help - Firebird is truly a five-star rated business.”

Paul Barford of Barford Heating Ltd in Great Yarmouth said: “For new build projects such as the private housing development, a renewable and tailored package was a must. For me it was really important in terms of time and service, to have a one stop shop with Firebird rather than dealing with different providers. I was looking for expertise and efficiency in terms of service and labour. I’ve worked with Firebird for many years, so they were a natural choice to partner with when this project came up. I knew that, given their expertise, they would handle the design, sourcing of material and support - I’d have good back up and I knew they would be there to put me right throughout the project which is an added-value that Firebird offers and what I like most.”

Installer, Alan Marcon from Whixley said: “I knew HVO could be successfully used to heat homes and businesses but I wanted to know if it could stand the test of being used to fuel my work van, my VW transporter. We all want to be as green and sustainable as we can but there didn’t seem to be any viable solution for work vehicles. I didn’t know of any electric vehicle that was suitable for carrying the load of heavy tools and driving the distance that you’d need from a commercial vehicle.As with Firebird’s boilers, there was no modification required - switching to HVO was so simple, inexpensive and easy. I’m delighted and proud to say my work van is the first commercial vehicle in my industry that is carbon zero and it works just as well, if not better. It’s this belief and knowledge that makes me really enjoy working with Firebird as a business and with its boilers which are fossil fuel free ready.”