A unique mental health charity in the UK has praised market-leading heating solutions provider Firebird for enabling it to continue its invaluable work while fulfilling its goal to strengthen its environmental practices.
Sea Sanctuary is a unique mental health charity and one of the world’s leading exponents of blue health – the concept that ‘blue spaces’, such as the sea, are beneficial for people’s mental and emotional wellbeing.
The charity faced a significant dilemma recently when the old boiler which fuelled its boat jeopardised its crucial ability to combine psychological support with maritime activities. Luckily, the support, expertise, and efficient service it received from Firebird meant that its work was not impacted.
Gary Davies, National Sales Manager from Firebird explained: “It was clear that their existing boiler was beyond the point of repair. Not only did they need a replacement urgently, but they were very keen to ensure that the new boiler would be more energy efficient and environmentally friendly.”
With a clear focus on renewables and sustainability, Firebird has dedicated significant resources and invested heavily in developing products with increased fuel efficiency, reduced emissions and products that use more renewable and sustainable fuel sources.
Firebird manufactures the most efficient oil boilers on the market at 97.5% efficiency and NOx emissions as low as 60mg/kWhr, half the EU limits.
Sea Sanctuary reached out to Firebird for its expertise and reputation in the renewable sector for support.
“It was a non-specialist requirement that would be a difficult installation,” Gary Davies continued. “They needed a condensing boiler that is unique to Firebird and were confident that we could deliver the versatile and multi directional flue arrangements to overcome the installation difficulties involved in the project.”
Long-standing Firebird installer Adam Baker provided his expertise and was eager to contribute to the project despite being located hundreds of miles from Sea Sanctuary’s base in Cornwall. Firebird worked with Adam to identify the best appliance in terms of size and suitability and the project was delivered in less than two days.
“We supplied a boiler from our new Low NOx Envirogreen range which is incredibly popular with installers with NOx emission levels lower than any other boiler on the market,” Gary Davies explained. “With outputs of 100kW, the boiler is also future-proofed for HVO (Hydrotreated Vegetable Oil) is an advanced fossil-free fuel derived from 100% renewable waste streams which will enable Sea Sanctuary in its environmental goals which was a key objective from the outset.”
Joseph Sabien, Sea Sanctuary CEO said: “As a charity we are grateful for kind acts and great levels of customer care that help keep our services operating smoothly. Recently market-leading heating specialists Firebird did just that. On behalf of Sea Sanctuary and the children and adults we support, I would like to express my sincere gratitude to Firebird for the invaluable help in resolving our long-standing heating issue. Not only did Firebird resolve the issue for us, including a discounted system, they effectively managed the issue for us and introduced us to a fitter who travelled down from the North to undertake the work. It’s extremely rare to find this level of customer service and kindness, and we are all extremely grateful for their help – Firebird is truly a five-star rated business.”
For more information visit www.firebird.uk.com
Pic Caption: Firebird installer Adam Baker (LHS) with Sea Sanctuary CEO Joseph Sabien (RHS). The charity praised Firebird for enabling it to continue its invaluable work while fulfilling its goal to strengthen its environmental practices.