Support

Customer Support

Customer Support

At Firebird we pride ourselves on offering the highest levels of customer support possible. All products are supported by both an in-house team and a national network of service engineers. This dedicated support service is available before, during or after the purchase of any Firebird product.

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Delivery & Spare Parts

Delivery & Spare Parts

At Firebird we hold unrivalled stock levels at our UK headquarters to ensure that even the most exacting delivery requirements are met. Many products are available for next day delivery, with most orders delivered to UK mainland customers with 1 to 2 working days.

A comprehensive range of spare parts are available through a national network of approved stockists.

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Firebird Training Centres

Firebird Training Centres

Firebird offer a comprehensive programme of training courses for installers and service engineers which cover installation, commissioning, service and repair. These are available at Firebird’s UK headquarters in Plymouth and at a number of OFTEC registered training centres throughout the UK. The centre in Plymouth provides the opportunity for training to be given on fully operational Firebird boilers and renewable heating products.

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Technical Support

Based at Firebird’s UK headquarters, the Technical Hub provides customers with a comprehensive technical support package which is designed to make the specification and installation process as simple as possible. For technical support please contact the Firebird Technical Hub on 01752 691177 or technicalhub@firebird.uk.com.

Product Literature

All Firebird products are supported by a comprehensive range of brochures and installation manuals. To download product literature please click on the link below.

Product Literature

Warranty

Firebird oil-fired boilers are covered by a 2-year manufacturers warranty as standard, with extended warranties of up to 10 years available on some ranges. For further information, please contact us.

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