Support

Customer Support

Customer Support

At Firebird we pride ourselves on offering the highest levels of customer support possible. All products are supported by both an in-house team and a national network of service engineers. This dedicated support service is available before, during or after the purchase of any Firebird product.

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Technical Support

Technical Support

To make the design and installation process of a heating system as simple and as trouble-free as possible, all Firebird products are supported by an in-house technical team and a national network of service engineers. Based at the company’s UK headquarters in Plymouth, the Technical Hub provides a free and unrivaled design and technical support package for the heating professional.

From the initial design, right through to the completed installation, the Firebird technical team are on hand to provide support and assistance. This not only ensures that important warranty criteria are met, but in the case of renewable installations, provides valuable support in complying with the stringent requirements of MCS. This service not only helps to guarantee a satisfied end-user by ensuring they get the best out of the product, but also frees up valuable time for the heating professional by reducing some of their workload.

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Delivery & Spare Parts

Delivery & Spare Parts

At Firebird we hold unrivalled stock levels at our UK headquarters to ensure that even the most exacting delivery requirements are met. Many products are available for next day delivery, with most orders delivered to UK mainland customers with 1 to 2 working days.

A comprehensive range of spare parts are available through a national network of approved stockists.

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Technical Support

For technical support please contact the Firebird Technical Hub on 01752 691177 or technicalhub@firebird.uk.com.

Product Literature

All Firebird products are supported by a comprehensive range of brochures and installation manuals. To download product literature please click on the link below.

Product Literature

Warranty

Firebird oil-fired boilers are covered by a 2-year manufacturers warranty as standard, with extended warranties of up to 10 years available on some ranges. For further information, please contact us. To register you warranty, click below.

Register your Warranty